A.  We charge you what it costs us to ship via United Parcel Service which is determined by our UPS World Ship Program which ties into the UPS system.

Q.  Why can't you tell me my shipping charges before I place my order?

A.  There are too many variables in the shipping equation.  For example:  If you order a variety of different items they may all fit into one box or they may need to be packed into two boxes.  It is nearly impossible to determine in advance how all your items will be packaged and how much each package will weigh.  Some companies will charge a percentage of the total order, say 10% - 20% of the price and charge you that amount for shipping.  We have found that this isn't fair to you and sometimes it isn't fair to us.  We want our customers to understand that we are in the business of selling plastic displays not shipping services.  Our goal is to get our merchandise to you as quickly and inexpensively as possible.  As a result we cannot give you an accurate shipping cost until your order is packaged, weighed, and that information along with your address is entered into our UPS World Ship program.

Q.  Why was I charged for packaging?

A.  Packaging costs are not built into our product pricing, it would be unrealistic to do so.  Packaging materials such as boxes, bubble-wrap and corner guards can really add up especially when you ship as many packages as we do every day.  To keep us out of the red, we pass these costs onto our customers.  We buy these materials at wholesale and charge you what it costs us.  Again, we are in the business of selling plastic displays not packaging materials.  Our goal is to get our merchandise to you as inexpensively as possible.

Q.  Why was I charged for TRACKING?

A.  You weren't.  Tracking is the UPS Tracking Number and we provide that to you free of charge so you may track your package on the UPS Web site.

Q.  Why can't I get a custom fabrication quote over the phone?

A.  We ask that you Fax or email us a dimensioned sketch or simple drawing of what you are looking for.  Our experience shows that verbal communication of dimensions leads to mistakes and misunderstandings.  Our goal is to get you an accurate quote in a timely manner and the best way for that to happen is to get the specifics of your request in writing.

Q.  How long does UPS Ground shipping take?

A.  It depends on how far from us you are located.  Typically it takes 1 to 5 business days from the date your package is shipped.  Click here for a UPS Time in Transit Map.  Remember we are located in southern California.

Q.  When will my order ship out?  Are your items in-stock?

A.  We maintain a huge inventory of our products but we do occasionally run out of popular items.  Our goal is to ship your order the same day if your order is received before 1:00 pm PST.  Otherwise it will ship the following business day.  If your items are out of stock or we need to manufacture something special it will take a little longer and we will contact you if it will take more than a couple of days to ship.  If your order is time sensitive please advise us so we can do our best to make sure you receive it on time.

Q.  How sturdy is your plastic?

A.  We do not make our displays our out of flimsy materials.  That being said, some plastic materials such as Acrylic are fragile and will break or crack if dropped onto a hard surface.  We manufacture our acrylic displays to be sturdy, attractive, and durable but they can and do break if dropped or are poorly packaged for shipment.  Our injection molded literature displays and brochure holders are manufactured out of a high impact plastic resistant to breakage.

Q.  Do you offer discounts to Non-Profit Organizations?

A.  Typically we do not.  While we applaud your organization for it's work in the community we cannot stay in business without making a profit.  Our products are priced very competitively and our profit margins are low.  If you can find the same item for less somewhere else let us know and we will meet or beat their pricing.

If you have any other questions or concerns please contact our Customer Service department by calling 1-800-877-9177 or email us at: sales@plasticfab.com